Axa Health is extending the digital triage and consultation system that is part of its Working Body musculoskeletal (MSK) service to its large corporate clients.
This muscle, bone and joint service is already available to individual and SME members, subject to plan benefits.
It is operated by HBSUK and will be available to all employees of large corporate health schemes at renewal from January 2022, subject to plan benefits.
The digital service introduces a new look and interactive functionality for employees, where they can self-register as soon as they experience a musculoskeletal problem and book their care in one place.
Members have a single view of their treatment journey, which can be accessed by the member and the HBSUK clinicians providing their care – including physiotherapists or orthopaedic specialists.
It features a digital triage where after completing an online assessment, patients are directed to appropriate support and are able to choose and book an appointment with the right expert – by phone, online, or face-to-face where appropriate – at a convenient time for them.
The expert subsequently recommends next steps which can include home exercises, scans or X-rays. This can be arranged immediately along with further treatment if necessary.
The service also enables members to:
- upload their own notes detailing their muscle bone or joint issue ahead of discussions with their clinician;
- have follow up remote appointments for review of any diagnostic scans and test results with their clinician;
- follow a tailored exercise programme and record their progress levels;
- download and print their medical notes to share with clinicians when an in-person referral is needed.
Andy McClure, marketing and proposition director at Axa Health, said: “Muscle, bone and joint problems remain one of the most common causes of employee sickness absence. Not only that, but aches, strains and pains can really break our stride, dampen our mood and stop us from being our best.
“We’re empowering employees to take control of how, when and with whom they want to access advice. And they can be confident that by securing timely one-to-one advice from experienced professionals, they’ll have the right clinical expertise and care they need to help them get back on their feet.”