Why combining AI with human empathy is vital to drive down PMI and protection complaints – analysis
The first part of Health & Protections analysis into increasing customer complaints about private medical insurance (PMI) and protection cover revealed myriad factors are at play. This second part looks...
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Why the US healthcare system is so complicated: A practical guide for global employers – UnitedHealthcare Global
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Axa Health expands online services into cardiology, urology and neurology
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Mis-selling, service levels and customer confusion behind escalating PMI and protection claims – analysis
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King’s Fund finds 14 million obese in England and warns not to rely on GLP1s
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High cost of weight-loss treatments will only widen health inequality – advisers
PMI & HEALTHCARE
Epassi eyes cross-selling opportunities with new regional MD appointment as Russell departs
Epassi has appointed Antonio Barradas to the newly created role of regional managing director. The digital employee benefits platform said his appointment reflects a new regional structure at Epassi, built around the opportunity to drive cross-market learning and take products...
Mis-selling, service levels and customer confusion behind escalating PMI and protection claims – analysis
Customer complaints to the Financial Ombudsman Service (FOS) about protection and private medical insurance (PMI) represent a very small portion...
FOS to add new case registration stage and powers to dismiss inappropriate claims
The Financial Ombudsman Service (FOS) has announced a series of changes aimed at transforming the way it operates to improve...
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