AI ‘industrialising’ complaints and poor service blamed for rising PMI and protection grievances
Artificial Intelligence’s (AI) ability to ‘industrialise’ the complaints process as well as poor service levels from insurers and advisers alike are some of the key reasons behind increasing health and...
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Bupa revamps SME PMI including dental care, DNA testing and 15-minute GP visits
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FOS PMI and protection complaints up across the board
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What medical evacuation trends reveal about global risk in 2026 – UnitedHealthcare Global
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One of my biggest fears is the sector rowing back on inclusivity and we lose progress – Steve Collinson, Zurich
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Advisers must raise ‘red flag situation’ with clients – Dr Mitchell
AI IN INSURANCE LEADERSHIP
PMI & HEALTHCARE
PMI-funded hospital admissions hit another record high – PHIN
Private medical insurance (PMI) funded hospital admissions hit another record high in 2025 after bouncing back in the final quarter of the year. There were 670,000 insurance-funded hospital admissions last year, up by more than 5,000 from 665,000 in 2024,...
Tokio Marine sees sharp rise in post-pandemic mental health and $2m claims
Soaring numbers of high value claims which have more than trebled in frequency since the pandemic and a doubling of...
Cost of living causing three in four workers to cut back on healthcare – Health Shield
Three quarters of workers have reduced spending on routine healthcare including appointments with the optician, dentist or physiotherapist, according to...
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INTERNATIONAL
PROTECTION
WELLBEING
