Compliance & Regulation

There are significant issues around consumers with underlying health conditions not being able to access travel insurance. This is according to Matt Brewis, partner in the financial services consulting practice at KPMG...

Data indicating that most homeowners with an income protection policy don’t know what the policy covers isn’t a surprise and is symptomatic of a confused customer base bamboozled by brochures from insurers...

Hundreds of appointed representatives (ARs) have left the general insurance and protection sectors over the past year. This is according to data from the Financial Conduct Authority (FCA), which revealed that while...

Artificial Intelligence’s (AI) ability to ‘industrialise’ the complaints process as well as poor service levels from insurers and advisers alike are some of the key reasons behind increasing health and protection grievances....

The whole of life market has seen “lots of activity” with individuals increasing sums assured by 50% or more in response to inheritance tax (IHT) changes. This is according to Jennifer Gilchrist,...

Firms need to tread carefully when it comes to single tie arrangements, according to James Daley, managing director at consumer group Fairer Finance. And they must be prepared to "recommend that customers...

Private medical insurance (PMI) and protection complaints to the Financial Ombudsman Service (FOS) have increased year-on-year across virtually all major product categories. Income protection saw the largest uplift in terms of number...

The government has announced an overhaul of the existing fit note system through a new pilot trial delivered through selected NHS WorkWell sites and major employers.    The current system sees some...

Single patient records can help guard against customer non-disclosure, but their introduction could also run the risk of insurers rejecting some claims. This is according to advisers Health & Protection spoke to...

The government's Health Bill has been introduced to the House of Commons after being announced at this week’s King Speech. Among its key elements, the Bill will cement the end of NHS...