Canada Life has appointed Dave Sutton as customer services director.
He succeeds Tracy Woodward who moved across to director of compliance and regulatory affairs earlier this year.
Sutton was formerly head of business management and has been with Canada Life for 22 years in a variety of roles across operations, change strategy and wealth, and lives on the Isle of Man.
Woodward will be responsible for relationships with the UK regulators. Her appointment also follows the departure of Steve Cameron in December 2022.
Caroline Dibbs, chief operating officer of Canada Life UK said: “Dave’s passion for and commitment to providing outstanding customer service to advisers and our customers shone through during the recruitment process.
“His broad experience of our business and knowledge of the markets in which we operate will prove invaluable in leading our teams to deliver great outcomes for our customers.”
Sutton added: “This is an exciting time to take on a new challenge. We already know delivering a great customer experience is a vital and key differentiator in our markets.
“With our sights on the Consumer Duty, which is only months away, delivering great customer outcomes becomes more of a focus, and will also ensure those values and outcomes become embedded in our culture.”