Eleos Life has introduced an AI voice agent which provides in-bound and out-bound customer contact.
The AI voice agent draws answers directly from real Eleos policy documents to address a range of customer questions.
Users can get answers to general questions, update policy coverage details, cancel existing policies, access claims information and share feedback.
It can also make outbound calls to prospective customers.
However, Eleos was keen to point out the technology will not replace its human customer service representatives and customers wishing to speak to a person can still do so by phone, email or WhatsApp.
In August, Eleos introduced the Theea chatbot guiding users step-by-step through their insurance applications, including tailored coverage calculations.
Kiruba Shankar Eswaran, CEO of Eleos Life, (pictured) said: “We’re committed to making protection simple, accessible, and always available.
“Our voice agent extends this mission by giving customers the support they need, exactly when they need it – whether that’s at midnight or mid-afternoon. We’re removing barriers to access and empowering our customers to manage their protection with confidence.”