Health & Protection is launching the second edition of its provider service ratings for insurers in the UK health and protection markets.
The research measures the service performance of all the key providers across the UK individual private medical insurance (PMI) and individual protection sector.
Providers giving the best service to advisers and intermediaries have been awarded coveted Five Star and Four Star Ratings.
WPA received the highest score from advisers in the PMI market while MetLife was top in the protection market.
REQUEST YOUR COPY OF THE SERVICE RATINGS RESEARCH HERE
The Health & Protection UK Service Ratings are based on independent market research conducted with more than 300 verified advisers, brokers and consultants.
In overall terms, advisers and intermediaries working in the UK individual health and protection sectors appear largely satisfied with the service being received from the insurers and providers they work with.
Two individual PMI insurers and two individual protection insurers received scores over 80.
Health & Protection editor Owain Thomas said: “Service is an essential consideration for all insurance providers and is a critical factor in their relationships with advisers and their customers.
“Good or bad service can often be a deciding factor in the final product recommendation for a customer.
“These ratings help intermediaries to understand which providers are on top of their game and giving the best outcomes to advisers.
“Hopefully this report will improve understanding of what advisers want more of and where providers should focus their resources.
“Congratulations to those providers earning Five Star and Four Star Ratings.”
The Service Ratings research is available to download for free by advisers, intermediaries and brokers operating in these markets from this link or by clicking the front cover below.
