HSBC Life UK signs up to PDG claims charter and funeral payment pledge

HSBC Life UK has signed up to the Protection Distributors Group (PDG) claims charter and funeral payment pledge.

The PDG’s claims charter is based on six core elements which include:

The PDG’s funeral payment pledge requests three commitments from insurers which include:

Mike Furniss, head of protection sales at HSBC Life (UK), said: “It’s vital for us to provide our customers and their families with the very best care during the most difficult times in their lives.

“HSBC Life is very committed to abide by the PDG’s claims charter and funeral payment pledge, to do as much as possible to make a positive difference for customers and improve quality of service across the protection sector.”

Neil McCarthy, chairman of the Protection Distributors Group (PDG), added: “I’m delighted that HSBC Life have committed to meeting the claims charter and funeral payment pledge standards when dealing with claimants at the time they really need support and prompt action from their insurer.

“We have been working with insurers to identify those able to meet the charter requirements, following the impact of Covid on claims and service, and will be confirming which insurers agree they meet the suggested minimum standards in mid-July.”

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