L&G has launched Spark in partnership with Spectrum.Life.
Accessible via phone, laptop or desktop, Spark brings together all L&G’s health and wellbeing services under one roof, extending them to entire workforces and their immediate families.
Spark allows access to all the preventative services associated with L&G’s group life, group income protection and group critical illness products.
The app also includes guided navigation via an intelligent booking system (MatchTech) which assesses symptoms in a bid to get users quicker access to the right care.
Services include:
- 24/7 support through an employee assistance programme (EAP)
- 24/7 access to a general practitioner (GP) or advanced nurse practitioner (ANP)
- Online physiotherapy (8am – 8pm, Monday to Friday)
- Children’s and young people’s mental health assessments and support
- Second medical opinion on a diagnosis or treatment
- Support with long-term conditions like type 2 diabetes, stroke, multiple sclerosis, long Covid, and rheumatoid arthritis
- Wellbeing resources – nutrition planning, fitness tracking, self-guided meditation, wellbeing podcasts and digital gym
- Adult and elder care – support understanding, finding and funding adult care services
- Expert financial and legal information service through dedicated helplines
The launch of Spark has further enhanced L&G’s wellbeing support for employees and their immediate families: cancer awareness and support; plus, two new pathways – heart health and menopause – added to long-term condition support.
Cancer awareness and nurse support: Helping plug critical gaps in care from prevention through to survivorship, Spark offers access to cancer risk assessments and digital programmes for risk reduction and screening. Also, personalised practical, physical and emotional support from experienced cancer nurses available through chat and 1-2-1 virtual clinics. This service is provided by L&G’s existing cancer vocational rehabilitation programme partner Perci Health, the only provider backed by Macmillan Cancer Support.
Support for heart health and menopause: These two new pathways have been added to the long-term condition support provided by CONNECTPlus, from HCI. This app, which helps people self-manage their conditions, was co-designed with NHS clinicians and patients and is used in various NHS Foundation Trusts. Usage of the app can also help better inform GP and specialist consultations, paving the way for precise and personalised interventions.
It can also be used by HR and line managers to better understand chronic conditions and their impact on life and work, so they can better support employees. This includes making reasonable adjustments in line with the Equality Act 2010.
James Walker, head of product and proposition – group protection at L&G, said: “I’m excited to introduce Spark to the market. It’s an incredibly slick and comprehensive one-stop-shop that uses the latest user journey guidance technology to get people to the service they need, fast and effectively.
“Thanks to Spark, we can now extend our amazing prevention and early intervention support – plus some valuable new ones – to workforces and their immediate families.
“This will bring positive benefits to everyone. For individuals, helping empower them to further manage their own health and wellbeing.
“For employers, helping reduce absence and presenteeism while improving satisfaction. For the government, helping support the latest Keep Britain Working goals. And for society, in terms of fair access to essential support – improving health outcomes and reducing pressure on public health services.”
Stephen Costello, CEO and co-founder at Spectrum.Life, (pictured): “We’re not just improving access to healthcare – we are rebuilding it for the way people live and work today. Partnering with L&G on the launch of Spark is very exciting for us.
“Through Spark we are transforming the way employees – where their employer has an L&G Group Protection policy – access mental health and primary care services and get instant access to trusted clinical support, making high-quality care just a click away.
“Together, we integrate preventative healthcare directly into protection benefits, guided by our intelligent MatchTech booking engine to ensure people can reach the right support faster.
“Our virtual primary care platform empowers employees to take control of their health while helping employers strengthen culture, improve retention, and futureproof their benefits.
“As a second-generation digital health provider, our focus is on combining clinical excellence, innovation, and smart technology to change – and ultimately save – lives.
“This partnership represents a bold leap toward a more connected, accessible future of workplace wellbeing.”