Manulife Hong Kong has almost doubled its designated China hospital network from 1,700 to more than 3,000 listed hospitals across mainland China.
“This makes Manulife the market leader with the most extensive coverage of these hospitals, and the first life insurance company in Hong Kong to provide its customers with a network that covers all of China’s Grade III public hospitals,” the company said in a news release last week.
The expansion, which makes Manulife the first insurer in Hong Kong to offer network coverage to all of China’s Grade III public hospitals, aims to meet the growing demand for health and protection services following the full reopening of borders between Hong Kong and the mainland China.
Carrie Tong, chief operations officer of Manulife Hong Kong and Macau, said: “We are proud to be the first life insurer in the market to cover all Grade III public hospitals in our expanded network.
“Our network leads the market with the most extensive coverage of hospitals in the industry. The expansion demonstrates our strong commitment to catering to the diverse healthcare needs of customers residing in or travelling to mainland Chinese cities, offering them access to a wide range of medical specialties and treatment options,” she said.
As a result, Manulife’s expanded network now covers all Grade IIIB and IIIC public hospitals, in addition to the previous coverage of all Grade IIIA public hospitals.
Located in almost 300 cities across China, the hospitals are widely recognised in China’s three-tier system for providing top-tier public medical care, featuring experienced medical staff, professional specialist care, and advanced medical equipment, the company said.
“By providing customers access to this network, Manulife ensures they have easy access to the best medical and healthcare services available across the country,” the company said.
The expanded network covers a selection of Grade I and Grade II public hospitals, as well as private hospitals, providing customers access to comprehensive medical services with greater geographical convenience.
The network offers a wide range of services including acute injuries treatment, vaccination arrangements, preventive care, chronic disease management, specialist care services, rehabilitation, traditional Chinese medicine treatment, and medical check-ups.
Cashless service
Manulife is also working to expand its pre-approval cashless service partner network, which will cover more than 3,100 hospitals across major Chinese cities.
Upon pre-approval, customers will not be required to pay up front as the billing will be directly settled by Manulife.
“This allows customers to focus on treatment and recovery without worrying about medical bills and to better budget their medical costs,” Manulife said.