Manulife Hong Kong has appointed Candy Au Yeung as chief operations officer.
Yeung (pictured) joins from Prudential Hong Kong where she most recently led on customer service, claims, medical network and policy administration.
She takes responsibility for driving Manulife Hong Kong’s operational strategies and leading its core insurance operations such as underwriting, claims, policy administration, office and agency support, high-net-worth operations and customer service functions.
Her other responsibilities include spearheading the company’s operational efficiency through increased adoption of digital tools and continued streamlining of procedures and processes.
Yeung joins Manulife Hong Kong’s senior management team and reports jointly to Damien Green, chief executive officer of Manulife Hong Kong, and Mark Van Den Broek, chief information officer and chief operations officer of Manulife Asia.