MetLife UK has added virtual physiotherapy services across its individual protection portfolio.
Delivered through the insurer’s partnership with HealthHero, the virtual physiotherapy service will be available to all individual protection customers from 19 June.
The service includes an initial assessment followed by tailored treatment on a case-by-case basis.
Customers may receive up to six virtual physiotherapy sessions per year with an experienced physiotherapist, alongside personalised exercise plans and rehabilitation guidance.
They will also have the option to book appointments with the same physiotherapist and schedule sessions up to six weeks in advance.
Each virtual physiotherapy session lasts up to 30 minutes. Physiotherapists will support customers in restoring movement and function affected by injury, illness or disability, while also helping to address musculoskeletal conditions through safe, home-based exercise plans and ongoing rehabilitation support.
Phil Jeynes, head of individual protection at MetLife UK, (pictured) said: “When it comes to injuries or illnesses, people’s first priority is getting the right help and care from professionals.
“But recovery is just as important. That’s why we’re proud to strengthen our individual protection offering with the addition of a physiotherapy service designed to support customers beyond the point of claim.
“This is about more than financial protection alone. It’s about helping customers access the expertise and support they need throughout their recovery journey.
“No one should have to live with persistent pain in silence, and tailored physiotherapy support can play an important role in addressing the root causes of musculoskeletal conditions while helping to reduce the risk of flare-ups and relapse,” he added.