SimplyBiz has appointed Kelly Phillips to the newly created role of business development quality manager.
Phillips joins from AIG Life where she was sales quality account manager. She was also previously a debt recovery officer at Legal & General earlier in her career.
In her new role she will work closely with SimplyBiz member firms to help create protection opportunities and support advisers in meeting the expectations of Consumer Duty, with a clear focus on business quality to drive better outcomes for the end consumer.
Emma Vaughan, head of protection and health solutions for SimplyBiz, said: “At a pivotal time for the protection market, when the spotlight is on providers to demonstrate fair value and for advisory firms to comply with additional compliance, there has never been a bigger focus on business quality.
“At SimplyBiz we are at the forefront of providing market-leading support and service to our members and this is why I’m delighted to have brought Kelly Phillips on board as our new business development and quality manager.
“Kelly brings with her a wealth of experience from her time at AIG and L&G, where she spearheaded the business quality teams. Kelly is a fantastic addition to the already award-winning protection team and will be a fantastic asset to our member firms.”
Phillips added: “I am very excited to have joined SimplyBiz at such a pivotal time. Having worked at AIG and Legal & General for over five years, it is great to be working with a distributor and making a real difference for SimplyBiz members. I am extremely passionate about business quality, so working to further develop this proposition at SimplyBiz is something to which I’m really looking forward.”