The Exeter has said usage of its HealthWise app in the first half of this year has already surpassed usage in the whole of last year, largely driven by the popularity of its virtual GP service.
Results show remote GP appointments was the most popular service as a result of greater user engagement.
The number of remote GP sessions booked through the app in H1 2024 stood at 3,479. This accounted for 74% of all usage, up from 2,378 for the whole of 2023.
Membership registrations for the app grew from 2,844 in the first half of 2023 to 5,620 in H1 2024. This marked a 97% year-on-year increase.
Surpassing performance in 2023
The Exeter also reported that wider HealthWise services are on track to surpass the number of sessions used by members in 2023.
Usage of second medical opinions and nutrition and lifestyle services in 2024 have already exceeded 2023’s end-of-year figures.
In addition, it added all other remaining services, including mental health support, physiotherapy, and dietitian consultations, are set to surpass 2023 usage in Q3 2024.
Feedback
In terms of feedback on the service, HealthWise users reported being highly satisfied with the service they received.
The service has an average user rating of 4.7 out of 5. The same average number of users would recommend the service to a friend or colleague.
No surprise
Steve Bryan, director of distribution and marketing at The Exeter (pictured), said: “With public healthcare services continuing to experience high demand it’s no surprise that we continue to see our members turn to HealthWise to access support for themselves and their families with usage in the first six months of 2024 surpassing 2023 levels.
“Whether members are using a service for the first time or are engaged with an ongoing treatment plan, HealthWise continues to provide valuable everyday support whilst helping to alleviate some of the demand placed upon healthcare services across the public sector.”