Employee benefits provider Unum UK is integrating cancer support services provided by Reframe into its health and wellbeing app Help@hand.
The move benefits all employees who have an an employer-paid critical illness or group life policy. The service is now available via Help@hand for those insured by employer-paid policies. Voluntary, employee-paid policies can also continue to use these services by accessing them on Reframe’s website.
Eligible family members can also access support from Reframe via Help@hand.
Employees covered by a Unum critical illness policy get two years of ongoing personal support following a cancer diagnosis. They also benefit from a dedicated cancer support manager for continuity of care, supported by a Reframe cancer nurse specialist with access to trusted clinicians and wellbeing specialists. The nurse can sit in, in person or on the phone, on medical appointments to help employees understand the medical terminology.
The support is available from the Reframe portal, which is now accessible from the app.
Employees and their eligible family members covered by a Unum Group Life policy now have app-based access to Cancer Assist, which provides access to cancer support managers who are available via phone, email or instant chat during customers’ cancer journey. They focus on 5 pillars of wellbeing: physical, emotional, financial, social and professional.
John Hyde, chief marketing officer at Unum UK, said: “At Unum we are constantly listening to feedback and innovating to make our services as seamless as possible. The integration of cancer support into Help@hand is a natural progression of our evolving digital proposition, giving employees access to health and wellbeing services in one easy-to-use app.
“With 120,000 people of working age diagnosed with cancer every year in the UK, access to cancer support is more important than ever. Integrating Reframe into Help@hand helps employees take control of their cancer journey and gives them a place to go for guidance, deal with their diagnosis, and discuss the support they need, whether it’s continuing to work or returning to work with more confidence.”