MetLife UK paid 14,036 individual protection claims in the last 12 months totalling £12.1m, according to the company’s latest claims data.
The figures also show that MetLife paid out 244 claims totalling £434,204 in benefit for claims directly caused by Covid-19.
In the past 12 months, the individual protection business paid 7,362 hospitalisation claims, or an average of 29 each day.
The figures also show that:
- 3,995 claims for children were paid – an average of 15 per day
- 118 Optional Active Lifestyle benefit claims were paid
- 353 funeral benefit (death by natural causes) claims were paid
- 80% of hospital claims were for adults, while 20% were for children
- 6,106 claims for broken bones were paid, of which 59% were for adults and 41% for children
Stuart Lewis, head of claims at MetLife, said the figures demonstrate the “real value” individual protection policies can provide.
He said: “Alongside traditional individual protection policies, we are proud to protect the everyday, unforeseen events which happen when going about our daily routine.
“The pandemic has changed many things about people’s lives in 2020, and while our data shows it has not changed the way our policy protects people and pays claims, it has changed some of the causes. Claims for people injured jogging, dog walking, cycling, doing DIY, trampolining in the garden have replaced those for people injured playing team sports, in car accidents and at work.
“Our claims philosophy is built on the trust that one day, should a customer find themselves in an unfortunate situation, that we are there for them when they need it most. We pay valid claims in a timely manner and with the utmost sensitivity.”