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The first part of Health & Protection’s analysis into increasing customer complaints about private medical insurance (PMI) and protection cover revealed myriad factors are at play. This second part looks into possible...

Global shocks are creating headaches for multinational employers but there are opportunities in the Americas, hears Owain Thomas.   Employers and organisations have been slow to keep intermediaries and insurers informed where...

Customer complaints to the Financial Ombudsman Service (FOS) about protection and private medical insurance (PMI) represent a very small portion of its caseload. But the latest data from the FOS revealed the...

Rising prices and increased competition are troubling advisers, but Mark Dunne hears a warning for insurers to avoid complacency.   Clients are starting to consider self-insuring and downgrading their coverage as international...

Pricing out customers from accessing weight-loss treatments could widen existing health inequalities across the country. This is according to advisers Health & Protection spoke to following analysis from the King’s Fund, released...

Georgia Shepherd, protection adviser at Mint FS, speaks to Health & Protection about making the move into protection from hospitality, overcoming initial self-doubt about changing career, the importance of keeping an open...

Expectations around service levels are high, but IPMI needs a human touch despite AI advances, writes Mark Dunne.   Customers are demanding “gold-plated service” to go with their international private medical insurance...

The King’s Fund has found there were 14.3 million obese adults in England in 2024 - 7.2 million more than if rates had stayed the same as 1993. As a result the...

Bupa was unaffected by the cyber attack on recently purchased Australia-based Partnered Health Group, the insurer has said. However, Partnered Health Group confirmed that personal information of its patients, including health information,...

A longer-term plan is vital for IPMI’s sustainability, but immediate actions can ease the inflationary pain, hears Owain Thomas.   Investing in full-scale preventative healthcare programmes is critical for the international health...