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Artificial Intelligence’s (AI) ability to ‘industrialise’ the complaints process as well as poor service levels from insurers and advisers alike are some of the key reasons behind increasing health and protection grievances....

Kicking off Pride Month, Steve Collinson, chief HR and sustainability officer at Zurich, speaks to Health & Protection about tackling preconceived notions about his personal life, why open attitudes to LGBTQ+ communities...

Migle Bielske, adviser at Five Star Mortgages, speaks to Health & Protection about breaking into protection through client advisory work, the importance of not shying away from difficult conversations and why having...

Bupa has overhauled its small and medium-sized enterprise (SME) health insurance offering. The update includes dental care as standard, 15-minute GP appointments and preventative DNA testing. The insurer said the suite of new...

A GP turned adviser has emphasised that intermediaries must warn their clients when they are in a “red flag situation” with their financial protection and life setting. Dr Luke Mitchell, financial planner...

Partial payments on critical illness (CI) protection plans serve a valuable need for policyholders particularly as many conditions such as cancer are being found earlier. Hannah Cook, head of protection business development...

Chesnara has told Health & Protection that more redundancies could be on the way at HSBC Life UK as it works to integrate its latest acquisition. The insurer bought HSBC Life UK for...

Today is the final day for advisers to enter The UK Health & Protection Awards 2026. Entries can be submitted on the Awards website. Health & Protection would also like to thank...

The past year saw a “rebalancing” of the market, with individual protection policies sales declining across most product groups. This is according to Jennifer Gilchrist, protection industry affairs manager at Swiss Re,...

Critical illness is changing. It is no longer associated with older people and the protection insurance industry is working to face evolving health challenges. Cancer, for example, is on the rise among...