Health and protection insurer The Exeter paid over £10.1m, equating to 91% of all claims submitted during 2020.
The Exeter’s data reveals Covid-19 was the single most claimed for condition in 2020, representing nearly a third (32%) of claims. Other conditions accounting for a high number of claims included musculoskeletal conditions (21%) and accident and injuries (12%).
The insurer further revealed that through its income protection policies it was able to support more than 1,700 of its members who became unable to work due to illness or injury. In line with ABI guidance, these figures only include new claims that were paid in 2020, or existing claims that ceased during 2020. Claims beginning earlier than 2020 that are still in payment are not included.
The figures show that the average age of a claimant on its Income Protection Plus policy was just 36 years old.
The Exeter also revealed that its longest single income protection claim started in 1997. This claim is still ongoing and has so far paid out more than £520k to date.
Commenting on the data, Chris Pollard, chief operating officer at The Exeter, said: “Every claim we receive is a member, and potentially a family, turning to us for support in their moment of need, which is why we are proud to have paid over £10.1m in income protection claims in 2020.
“The past year has been extremely challenging for the country’s health and wellbeing, finances and economy, so it’s not surprising that Covid-19 featured so prominently. However, although year-on-year our claims data proves the value of Income Protection, there is still too little awareness of the benefits of this type of insurance for those who are unable to work through illness or injury. Raising awareness is critical and we are determined to support financial advisers to have these conversations with clients.”
