Now Health International says it is addressing queries from existing customers in and around Ukraine and Russia on a case-by-case basis to ensure it acts responsibly and appropriately towards these clients, subject to compliance with applicable and prevailing regulations.
Now Health added that it has limited exposure in this area.
A spokesperson from Now Health International told Health & Protection: “We are monitoring closely the needs of our clients in Eastern Europe and our responsibilities as an international private medical insurance organisation.
“Given the evolving situation we are addressing questions from clients on a case-by-case basis to ensure we act responsibly and appropriately.”
Last week Bupa revealed it had chosen to end existing relationships with businesses in Russia while continuing to support customers undergoing treatment in the country.
Allianz also told Health & Protection it is no longer accepting new international private medical insurance (IPMI) applications from Russia.
However, the insurer confirmed existing members of its international health plans who reside in Russia will continue to be covered.
Fellow insurer William Russell highlighted that setting bills directly with medical facilities in Russia was proving to be one of the most difficult elements of continuing support for customers during the invasion of Ukraine.
It also noted that it expected people would choose to have treatment outside Russia where possible.
