Katy Johnston, head of digital transformation at Canada Life, speaks to Health & Protection about being part of a team that managed her company’s response to the pandemic, why she still seeks advice from a former mentor and her goal of one day becoming a chief operating officer.
How did you get your start in the sector?
I must be one of very few people whose degree actually relates to their job although that is purely accidental. After university I applied for every graduate scheme going and was offered a place on a general insurance scheme at a large composite insurer. I loved it so much that I stayed and worked my way around the business.
What do you enjoy most about your current role?
I’m still new but Canada Life has some really aspirational plans which I can’t wait to get stuck in to and help them achieve. Everyone I’ve met so far has also been really lovely which always helps.
Who is your role model – in life or in work?
Sheryl Sandberg, the chief operating officer (COO) of Facebook. She has gone through so much adversity with her husband dying but still manages to do a huge job while campaigning for women to achieve their ambition and also being a mum.
Who has been your most important mentor in your career so far and why?
I have been lucky enough to work for and mentored by some pretty impressive leaders but I would have to call out Kevin Moss the former COO and group delivery director at Aviva who retired a few years ago. He has years of experience and can be refreshingly direct in his approach. Even now he is the person I turn to when I need a level head.
What advice would you give to people thinking about a career in the sector?
You do not need to be a numerical wizard to work in insurance. There are so many jobs within the business so there really is something for everyone.
What has been your biggest setback and how did you overcome it?
There have been times where I haven’t got a job I really wanted. It’s hard not to get emotional about it but you have to dust yourself off and find something else. Nine times out of 10 it will work out in your favour and you will be glad things turned out the way they did.
Laugh or cry – what did your most memorable client or case make you want to do and why?
I was part of the team which managed the response to Covid-19. This involved many late nights and early mornings, tracking the delivery of laptops and mobiles across the country. It was really a transformation project like no other. Some of our conversations became so ridiculous that the team couldn’t help but laugh their way through it.
What’s your ultimate goal for your career?
I would love to be a chief operating officer one day. The COO and their team get to keep the engine of an organisation running and your responsibilities are so varied. I think it would be such a fun job to have.
How would your boss describe you?
Enthusiastic.
What’s your biggest talent away from work?
I love cooking and am pretty good at it I think. I find it a really good way to switch off from work in the evening.
What mantra do you live by?
YOLO – You only live once.
What song would you regard as your theme tune?
Shut up and Dance – Walk the Moon.
