A raft of upgrades have been made to the MorganAsh Resilience System (MARS) – the firm’s vulnerability tool for advisers.
MARS now allows users to book an appointment in real time for a nurse assessment.
This is designed for circumstances where the consumer has severe physical or mental health issues, or where the adviser needs an independent party to undertake the assessment, it said.
MorganAsh also introduced greater functionality around treatments – the relevant next steps firms can configure for each consumer characteristic so users can choose to assign a treatment between resilience ratings and between age groups.
The changes are in addition to greater configuration options which support different use cases and appetites for risk.
This means users can personalise the contents within vulnerability questionnaires, the depth of detail in assessment certificates, and the text of emails and messages to be sent to consumers, the firm said.
Firms also can also choose to set specific options on individual cases or to set options at a firm level.
MorganAsh launched its MARS broker tool in March last year to help firms understand and monitor vulnerable customers and deliver good outcomes, in line with the requirements of Consumer Duty.
Andrew Gething, managing director of MorganAsh, (pictured) said: “As we get closer to the implementation deadline of Consumer Duty, we’re really pleased to be supporting our users across financial services with these upgrades to MARS.“
Gething added that as the platform supports single advisers right through to firms with thousands of users it has added numerous configuration options, enabling it to change the tool to match the size and type of firm – and to meet their specific requirements.
