Axa Global Healthcare has launched an app integrating its healthcare, insurance, and personalised wellbeing features to help members manage their health journey in one place.
The provider pointed out that personalisation of its wellbeing functionality is based on user input and does not use a member’s medical data.
The new app combines health insurance services, such as access to key policy documents and claims management, with virtual care services and bespoke wellbeing features.
It is designed to support both physical and mental wellbeing through an all-in-one seamless experience in people’s pockets.
Launching in English and French with further language options planned for 2025, the app’s features are included within the policy cover. Services in the app will differ depending on plan type.
The app launched in December 2024 to selected clients with a phased roll-out planned for 2025.
Its features are included within the policy cover and provides members with:
Virtual Care
- Unlimited real-time access 24/7 to more than 450 qualified doctors worldwide on the phone or by video chat through the Virtual Doctor service in a range of language choices
- Appointments with a psychologist over the phone or by video call from anywhere in the world for up to six sessions through the Mind Health service. Mind Health psychologist appointments are available in English and Spanish between Monday and Friday, 09.00 to 21.00 (UK time). If customers are calling from the UAE, appointments are available in Arabic, English and French between Saturday to Thursday, 09.00 to 20.00, and Friday 09.00 to 17.00 (UAE time). The service provides access to six sessions with a psychologist, per mind health concern, per policy year
- An independent second medical opinion on their diagnosis and treatment plan from more than 50,000 medical experts around the globe using the Second Medical Opinion service5
- Multilingual service, available in 20+ languages
Wellbeing
- Tools to set and track personalised wellbeing goals focused on mind health, physical activity and weight management
- Track fitness progress, nutrition and synchronise wearable devices with the app
- Wellbeing content aimed at reducing stress, improving sleep, and supporting mental wellbeing
Insurance
- Access to a global network of over 1.9 million providers, which can be searched by location, speciality or even a specific health condition based on treatment providers in the Axa Select network worldwide, as of June 2024
- The ability to authorise new treatments, submit invoices or manage and track claims
- A view of their remaining policy limits, insurance cover and policy information
- Access all their key documents, digital membership card and policy handbooks
- Real-time support with a customer service agent via Live Chat or send a message securely. Live chat is available Monday to Friday 9:00-17:00 (GMT)
- The app will also be accompanied by a new and updated desktop portal, allowing members to access the Insurance and virtual care services from their personal computers
Xavier Lestrade, CEO of Axa – Global Healthcare, (pictured) said: “The launch of our new all-in-one app marks a major milestone in our mission to lead innovation within the international health and wellbeing space. Axa Global Healthcare plans to be a key player in the growth of preventative health. The app is paving the first steps, demonstrating our journey into wellbeing.
“We are committed to offering our customers advanced tools that not only streamline healthcare management but also support their physical and mental wellbeing.
“The app integrates access to policy documents, claims, and virtual care services but also to personalised wellbeing services which have been carefully curated in order to support people’s health and wellness no matter where they are in the world.
“At Axa Global Healthcare, we are dedicated to putting customers’ needs and wellbeing first and protecting their life journeys by making global healthcare more accessible, seamless and holistic.”
