The Financial Ombudsman Service has appointed Marc Harris as chief operating officer (COO).
Harris has spent the last 20 years working in regulated financial services companies across change management, transformation and digital journeys, and leading operations and transformation within regulated environments.
He joined at the beginning of January and his key responsibilities are transformation and continuous improvement, planning, forecasting and performance, IT and data and analytics teams.
Harris succeeds Karl Khan who will leave the Financial Ombudsman at the end of this month.
Abby Thomas, CEO and chief ombudsman, said: “I’m delighted to welcome Marc Harris to the Financial Ombudsman Service as our new chief operating officer.
“Marc is a great addition to our executive team and will play a key role in helping us deliver on the big ambitions we have for our service.
“I’d like to thank Karl Khan for his leadership and support and wish him the best for the future.”
Harris said: “I am excited and honoured to be joining the Financial Ombudsman Service, to have the opportunity to lead vital enabling functions and drive the ambitious transformation agenda, to support customers to get fair, timely and effective resolutions to complaints by delivering positive outcomes for the service.”
