Santé Group is launching a nurse-led care and case management service which helps employees navigate all aspects of their health journey within the NHS.
The Santé Care service sits within My Sante App, with nurse-led care supplied by Patient Advocate and long-term Santé partner Pulse providing the insurance wrapper within Lloyds of London.
There are two levels to Santé Care.
The standard version is £180 per person per year and offers essential care support, nurse-led case management, access to the MySante Health and Wellbeing app, personalised care for chronic conditions, with pre-existing conditions covered under health case management.
Santé Care Plus is £270 per person per year and includes an additional £750 a year for diagnostic tests and outpatient consultation, though pre-existing conditions may not be covered. It also offers priority access to healthcare providers and enhanced wellness support.
Guidance through health journey
Launching the product, Santé Group CEO Paul Nugent (pictured) said customers who contact the service though the app will be guided through their health journey by Patient Advocate nurses from start to finish – advising on what medical letters say to finding policyholders treatment within the NHS.
He added the nurse team will also field questions about what that medical information needs are and when contacted post-claim, they “can unpack it, translate it and put an arm around the user”.
Existing Santé brokers will be paid 15% commission for cases while this will be negotiated with any new intermediaries selling the service.
Flat rate pricing
“It’s going to reduce absenteeism, get people back to work, but really, the main USP is that it is very equitable because it’s a flat rate,” Nugent said.
“So an 18 year-old employee would pay the same as a 60 year-old employee across the board. We can’t guarantee the price will stay the same every year, but you’re not going to get where claims are 400% so your premium goes up four times.
“It covers the whole of workforce. It’s inclusive for everybody.”
Nugent maintained the service does what the sector sets out to do for clients in terms of attraction and retention, supporting clients and supporting employees.
“It’s moral because we hope the people who are going to buy this next year are going to reduce the NHS waiting times because gaps are going to be filled on the NHS list and it’s going to be used very efficiently,” he added.
