MetLife UK paid out £231m in group risk claims in 2025, up from a total of £224m in the previous year.
The provider’s 2025 group claims report revealed that for its group life offering, it paid more than £231m to 1,851 families of employees, supporting 9.6% more employees than in 2024.
Over the year, the average life payment paid out averaged more than £120,000, with 95% of payments paid within 2.4 working days.
For its group income protection (GIP) offering, the provider paid out almost £21m across 6,761 payments, while it also saw growth in the number of lives covered under its GIP policy, covering more than 203,000 employees by the end of 2025, a 11% increase from 2024.
Overall, MetLife UK paid out a total of £252m in employee benefit (EB) claims in 2025, with the number of lives covered across its EB portfolio increasing to 1.9 million.
Adrian Matthews, deputy CEO, MetLife UK, (pictured) said: We’ve seen a considerable increase in demand for employee protection policies, highlighting the scale of how many people have gone through difficult times.
“Experiencing bereavement or having a serious illness can have a profound impact on a household, particularly when it affects an income provider.
“Financial protection plays a vital role in helping families maintain stability during these moments, and we’re proud to have been there for those who needed that support most.
“Employers who not only offer financial protection, but also provide practical help such as rehabilitation, early intervention or counselling services, demonstrate a clear commitment to employee wellbeing and help people feel genuinely supported when it matters most.
“We remain committed to making it as quick and easy as possible for people to claim for financial support when they need, and that ultimately they can return to work.”
