Guardian has updated its adviser portal to enable users to view real-time cover details, nominated individuals and beneficiaries as well as cover upgrades.
The provider said the changes aim to give advisers the tools they need to proactively support their clients to manage their protection policies throughout the term of their policy and as their life changes.
The changes mirror the updates Guardian announced last month to policyholders’ MyGuardian portal and are now available to all advisers registered to do business with Guardian on their adviser dashboard.
Live cover details
Advisers can now see live cover details, such as the current cover amount and term, including for increasing or decreasing covers. The dashboard also shows the policy term for each cover, recent changes, inactive covers, covers in claim, and any children named under children’s critical illness protection.
Nominated beneficiaries
Where clients have used Guardian’s Payout Planner to nominate beneficiaries, advisers can now view the nominated individuals and the nominated beneficiaries. If a policy is written in trust, this is also clearly displayed.
Cover upgrade
This is supported by the launch of the cover upgrade checker tool which enables advisers to view the full list of conditions and upgrades that apply to each client directly in the adviser dashboard.
The updates build on existing portal functionality including access to Guardian’s Underwriting QI tool, policy documents and information on how to make a claim.
The changes are in addition to annual policyholder emails launched in April 2024 and form part of Guardian’s commitment to supporting advisers and strengthening client engagement in their protection policies.
Not a one-and-done
Rachael Welsh, head of commercial strategy at Guardian (pictured), said: “Protection isn’t a one‑and‑done purchase – it needs to be reviewed regularly as clients’ lives and circumstances change.
“By enhancing both MyGuardian and the adviser portal, we’re making sure advisers and their clients have the key information they need at their fingertips,” Welsh continued.
“Our brand promise is Life. Made Better, and that applies just as much to advisers as it does to customers. These improvements are one of the ways we’re delivering on that promise, helping advisers work more efficiently and supporting better, ongoing conversations about clients’ cover throughout the life of their policy.”
Vital role
Emma Thomson, chairwoman at the Protection Distributors Group (PDG), said: “Advisers play a vital role in helping clients understand the value of their protection cover, especially as their lives and priorities change.
“Our latest Protection Insights report shows 41% of advisers see annual protection statements as essential, highlighting just how much they value tools to help them engage clients with the cover they have,” Thomson added.
“Equally important, is ongoing investment into portals like Guardian’s, which make it easier for advisers to service their clients and make adjustments to things like nominated beneficiaries which helps customers and their loved ones when the time comes to claim.
“Enhancements like this ultimately help make sure clients are better protected and engaged and that’s something the whole industry is behind.”
