Compliance & Regulation

The Financial Ombudsman Service (FOS) is consulting on changes to its case fees depending on which stage they are resolved and potentially on the outcome, enforcing a "polluter pays" approach. No fee...

The Financial Services Consumer Panel (FSCP) has slammed the practice of loaded premiums as being “contrary to the consumer interest” and not offering fair value. The representative body also welcomed the Financial...

The Association of Medical Insurers and Intermediaries (AMII) is the latest trade body to raise concerns over Lord Kinnock's call for VAT to be applied on private healthcare. The trade body argued...

Authorised firms will need permission from the Financial Conduct Authority (FCA) to begin using appointed representatives (ARs), as part of a Treasury overhaul of the sector published today. Protection under the Financial...

The Financial Ombudsman Service (FOS) has corrected its latest complaints figures for private medical insurance (PMI) and income protection products (IP) after Health & Protection questioned the original data. As a result,...

The Association of British Insurers (ABI) and the Independent Healthcare Providers Network (IHPN) have raised concerns about a proposal put forward by Lord Kinnock for a tax hike on private healthcare. The...

Lord Kinnock is calling for the government to remove the exemption on VAT on private healthcare, while calls have also been made to introduce a windfall tax on these services. The former...

Personal Finance Society (PFS) director Eddie Grant has succeeded Zurich head of market engagement Peter Hamilton as disability and access ambassador for insurance. Grant (pictured) is one of nine new disability and...

The Financial Conduct Authority (FCA) has issued detailed information requests to more than 30 insurers and intermediaries as research for its pure protection market study. The regulator is also conducting consumer research...

Mortgage Advice Bureau (MAB) has deployed a financial vulnerability assessment tool across its broker network. Developed by Comentis, the tool aims to improve identification of and help to support vulnerable customers. It...