Compliance & Regulation

The Financial Ombudsman Service (FOS) has backed a medical insurer and rejected a customer’s complaint after her treatment was delayed due to the Covid-19 pandemic. It published the case as a follow-up...

The Royal College of Surgeons (RCS) is calling on government to create surgical hubs and commit an additional £1bn every year for the next five years to clear the backlog in operations...

Intermediaries advising on health and protection insurance must charge renewing customers the same fees as they do to new business clients, the Financial Conduct Authority (FCA) has announced. The FCA announced the...

Protection products must be assessed to ensure they offer fair value to consumers, including those policies originated before October 2018, the Financial Conduct Authority (FCA) has announced. It warned insurers over products...

Health insurers and cash plan providers have been excluded from Financial Conduct Authority (FCA) rules surrounding the automatic annual renewal of general insurance contracts, the regulator has confirmed. However, they will be...

A independent mental health hospital in Norwich has closed its doors after the Care Quality Commission (CQC) took steps to cancel its registration following an inspection in March. This morning the CQC...

Complaints about private medical and dental cover, and income protection insurance (IP) rose sharply in the last financial year, according to data from the Financial Ombudsman Service (FOS). The service received 1,476...

A fraudster tried to eat incriminating evidence when he was caught out by police in a £22,000 medical insurance scam. Cormac McCollum from Stratford in London was sentenced at Inner London crown...

The Care Quality Commission (CQC) has rated a Maidenhead-based independent ambulance service as inadequate and imposed conditions on the registration of the service to keep people safe. Cookham-based LSA House has also...

Designating long Covid an occupational disease could make it easier for workers to pursue successful personal injury claims, with healthcare firms potentially at greater risk, lawyers have warned. The warning follows reports...