Compliance & Regulation

An unnamed insurer has come in for praise from the Financial Conduct Authority (FCA) for highlighting policy exclusions on its website before customers even begin to start applications. In its Consumer Duty...

The Financial Conduct Authority (FCA) has praised insurers for improving propositions to offer new health and wellbeing benefits and widening policy definitions to cover more customers. In its Consumer Duty implementation: good...

Mercer is bringing health and protection insurers together for a second session with the aim of improving clarity and reporting of environmental, social and governance (ESG) credentials in the sector. Last year...

The government has given financial and health sector regulators an April deadline to put forward their strategies for the use of artificial intelligence (AI) in their sectors. It told the Financial Conduct...

The Financial Conduct Authority (FCA) is writing to 20 of the largest financial advice firms requesting information about their delivery of ongoing services, for which their clients continue to be charged after...

Almost two thirds of patients (60%) would be prepared to pay for tests they need. This is according to the Patients Association's Patient Experience of Diagnostics Report which surveyed 1,177 patients and...

A Northern Ireland-based adviser has laid down the gauntlet to insurance leaders to tackle the "massive" problem emerging from oversaturation of the private healthcare market and lack of hospital capacity across the...

The Financial Conduct Authority (FCA) has rejected calls from smaller financial firms for it to intervene in the professional indemnity insurance (PII) market. The regulator dismissed pleas from two of its engagement...

The Consumer Duty will not be applied retrospectively to complaints received by it and the Financial Ombudsman Service (FOS), the Financial Conduct Authority (FCA) has emphasised. The regulator repeated its assertion about...

Insurers can guard against greenwashing and even greenhushing by being very specific about their environmental, social and governance (ESG) goals and contextualising them effectively. This is according to Jack Roper, group head...