Compliance & Regulation

Advisers, insurers and other financial services firms will be refunded £175 if a complaint taken to the Financial Ombudsman Service (FOS) is not won by the claims management company (CMC) submitting it....

The Financial Ombudsman Service (FOS) is holding its fees for advisers and intermediaries at the same level for the next year despite a near-100,000 surge in cases this year. Complaint cases submitted...

The falling number of protection providers in the UK market could be viewed as an opportunity or a threat according to advisers but either way, it is a key issue for the...

The incoming chief executive of the Care Quality Commission (CQC) has admitted the under-fire regulator must “urgently improve” and will focus on problems with its technology and methods. Sir Julian Hartley’s inaugural...

Health & Protection is launching its second Protection Forum for advisers, intermediaries and brokers working in the UK protection insurance sector. The Protection Forum, in association with HSBC Life UK and Underwrite...

Advice networks have argued the regulator does not have the scale or ability to directly authorise thousands of appointed representative (AR) firms, should the regime be overhauled. The networks also maintained that...

Health insurance complaints received and upheld by the Financial Ombudsman Services (FOS) appear to have plateaued at higher levels following significant rises last year. Latest data from the FOS showed complaints received...

Government is launching a call for evidence ahead of the launch of a men's health strategy next year. This is according to health and social care secretary, Wes Streeting (pictured), who was...

The Financial Conduct Authority (FCA) has announced four significant changes to its naming and shaming rules in response to feedback to an initial April 2024 consultation on proposals for a measured increase...

Consumer resilience and becoming a more efficient and effective regulator are two of the key aims of the Financial Conduct Authority’s (FCA) latest five-year plan. The regulator also emphasised the importance of...