Compliance & Regulation

While private medical insurance (PMI) complaints to the Financial Ombudsman (FOS) dropped 9.7% for the third quarter of the 2025 financial year, income protection grievances have continued to soar - up 22.4%...

The Financial Conduct Authority (FCA) is hopeful that exits and entries into the protection insurance market will drive “dynamism,” but the regulator is also alive to the risks of protection gaps emerging....

Too many people lack protection cover for when things go wrong, according to Sarah Pritchard, deputy CEO at the Financial Conduct Authority (FCA). However the regulator confirmed it will be investigating income...

Pensions minister Torsten Bell (pictured) has ruled out auto-enrolment for private medical insurance (PMI). The subject of auto-enrolment for workplace health benefits has been raised following the publication of the Labour government...

Restricted insurer panels can be used as an intermediary strategy to negotiate higher commission rates, according to the Financial Conduct Authority’s (FCA) in its pure protection market study interim report. FCA data...

Insurers have written off at least £100m in clawback commission debt due to poor adviser behaviour with another £19m outstanding. As a result, the Financial Conduct Authority (FCA) identified concerns about certain...

Claims ratios from pure protection insurance products are generally above 50% and typically higher than most general insurance (GI) products, according to analysis from the Financial Conduct Authority (FCA). Ratios for income...

The Financial Conduct Authority (FCA) has proposed a series of actions and options it can undertake to help the protection insurance industry close the protection gap. These include extending its targeted support...

The Financial Conduct Authority (FCA) does not expect to be making significant interventions including the banning of loaded premiums in the protection market. The regulator highlighted that loaded premiums and restricted panels...

The Financial Conduct Authority (FCA) wants to help the protection insurance industry close the consumer protection gap. Furthermore, while the FCA is proposing some modest measures, it said it was not anticipating...