Compliance & Regulation

The Financial Ombudsman Service (FOS) is introducing the proactively settled category to the way it processes cases to encourage firms to solve complaints more quickly. The regulator confirmed the move will be...

The Financial Ombudsman Service (FOS) expects to freeze individual case fees and its compulsory jurisdiction levy in the coming financial year. The regulator also intends to cut its voluntary jurisdiction levy for...

Group Risk Development (Grid) has written to chancellor Jeremy Hunt expressing concerns about HM Revenue & Customs "flawed" interpretation of taxation on group income protection (GIP), within the context of an optional...

Record low levels of satisfaction with GP services and NHS dentistry drive dissatisfaction with the NHS to an all time nadir in 2022. The latest British Social Attitudes Survey into public satisfaction...

Advisers should complain to the Financial Conduct Authority (FCA) if they do not receive target market data from insurers as required under Consumer Duty information sharing requirements. This is according to FCA...

Legal & General has joined professional body the Consumer Duty Alliance (CDA) which launched on 9 March. The body has been established with the aim of promoting good practice, delivering better client...

The Financial Conduct Authority (FCA) has announced the appointments of Therese Chambers and Steve Smart as joint executive directors of enforcement and market oversight, as well the creation of a single legal...

Using the support of colleagues across an organisation and emphasising the repercussions of failing to change can be key to changing archaic boardroom cultures, Health & Protection's Health Summit has heard. Marcia...

Private medical insurers have been urged to think about how the way their products are designed, sold and promoted may inadvertently discriminate against certain groups of people. Chico Chakravorty, founder of Doing...

Advisers have been urged to ensure they encourage customers to check their medical history, really explain how private medical insurance (PMI) works and not veer into influencing if they are engaging in...