Compliance & Regulation

An income protection (IP) policyholder was left homeless after a claim was declined due to their mental illness, the Money and Mental Health Policy Institute (MMHPI) has told Health & Protection. The...

The Financial Conduct Authority (FCA) has warned firms not to engage in so called "sludge" practices such as discouraging customers from taking actions such as switching provider or in designing overly long-winded...

The Financial Conduct Authority (FCA) has highlighted the use of consultant lists by private medical insurance (PMI) providers as a method of ensuring products provide value to customers. The regulator used the...

The Financial Conduct Authority (FCA) is warning protection product providers that simply complying with fair value rules they are already subject to will not be enough to meet Consumer Duty requirements. The...

The Personal Finance Society (PFS) has agreed to share the findings of its feedback from its member consultation with the Chartered Insurance Institute (CII) board. The consultation was instigated after the CII’s...

The Financial Conduct Authority (FCA) has written to the chief executives and directors of health and protection insurers and intermediaries conveying its expectations around implementation of the Consumer Duty and warning it...

Social media accounts of regulated people and unregulated influencers are an area of "growing concern" for the Financial Conduct Authority (FCA), which revealed it has sanctioned "several" social media personalities over the...

Sharing NHS data with private companies presents a "remarkable opportunity" to link data with healthcare action but getting buy-in from the public is crucial as they currently do not trust the sector...

The Advertising Standards Authority (ASA) has banned adverts from two lead generators offering life insurance quotes for being misleading and operating outside their trade. The regulator has put the lead generator sector...

The government will need to be clear what minimum service levels mean in sectors such as healthcare to make its rules during industrial action workable, an employment lawyer has warned. Yesterday the...