Compliance & Regulation
FOS trials proactive settlement of complaints
The Financial Ombudsman Service (FOS) is introducing the proactively settled category to the way it processes cases to encourage firms to solve complaints more quickly. The regulator confirmed the move will be...
Read moreFOS freezes case fees and compulsory levy as it eyes funding overhaul in 2024/25
The Financial Ombudsman Service (FOS) expects to freeze individual case fees and its compulsory jurisdiction levy in the coming financial year. The regulator also intends to cut its voluntary jurisdiction levy for...
Read moreGrid calls on chancellor to reverse ‘unjust’ and ‘flawed’ double taxation of GIP
Group Risk Development (Grid) has written to chancellor Jeremy Hunt expressing concerns about HM Revenue & Customs "flawed" interpretation of taxation on group income protection (GIP), within the context of an optional...
Read morePublic satisfaction with NHS hits all time low
Record low levels of satisfaction with GP services and NHS dentistry drive dissatisfaction with the NHS to an all time nadir in 2022. The latest British Social Attitudes Survey into public satisfaction...
Read moreFCA wants advisers to complain if they do not get insurer target market data
Advisers should complain to the Financial Conduct Authority (FCA) if they do not receive target market data from insurers as required under Consumer Duty information sharing requirements. This is according to FCA...
Read moreLegal & General joins Consumer Duty Alliance
Legal & General has joined professional body the Consumer Duty Alliance (CDA) which launched on 9 March. The body has been established with the aim of promoting good practice, delivering better client...
Read moreFCA appoints executive directors of enforcement and creates single legal function
The Financial Conduct Authority (FCA) has announced the appointments of Therese Chambers and Steve Smart as joint executive directors of enforcement and market oversight, as well the creation of a single legal...
Read moreHealth Summit: Tell boards repercussions of not changing archaic cultures – Bupa
Using the support of colleagues across an organisation and emphasising the repercussions of failing to change can be key to changing archaic boardroom cultures, Health & Protection's Health Summit has heard. Marcia...
Read moreHealth Summit: Insurers should examine claims and complaints data to avoid excluding certain groups – Chakravorty
Private medical insurers have been urged to think about how the way their products are designed, sold and promoted may inadvertently discriminate against certain groups of people. Chico Chakravorty, founder of Doing...
Read moreHealth Summit: FOS reveals top tips for PMI advisers to guard against complaints
Advisers have been urged to ensure they encourage customers to check their medical history, really explain how private medical insurance (PMI) works and not veer into influencing if they are engaging in...
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