Compliance & Regulation

The Financial Conduct Authority (FCA) has emphasised insurers must have good insight of the appointed representatives (ARs) they work with in regards to the incoming Consumer Duty. ARs have been a key...

The Financial Ombudsman Service (FOS) has repeated its pledge that it will not apply the Consumer Duty to complaints retrospectively as it sought to reassure the financial servvices industry. During an Association...

The Advertising Standards Authority (ASA) has slammed a lead generation firm for using "misleading" and "irresponsible" adverts for private medical insurance (PMI) which were likely to cause fear among the audience. In...

The Financial Conduct Authority (FCA) is scrutinising Consumer Duty implementation plans from across insurance and financial services to understand the direction firms are taking with its flagship rules. The regulator also revealed...

Demand for private medical insurance across the UAE is very strong reflecting the region’s economic rebound from Covid, according to insurers and advisers. However, regulation governing insurance providers is constantly evolving with...

The Financial Conduct Authority’s (FCA) incoming Consumer Duty rules will prove a strong push for the protection market by forcing all firms to consider how they approach it, according to Association of...

If advisers are uncertain about the quality of service they will receive from insurers they will reduce or even stop talking to customers about protection, the Association of Mortgage Intermediaries (AMI) is...

The Consumer Duty requires adviser firms to think about how their charges represent fair value for different groups of consumers and they must adapt where necessary, the Financial Conduct Authority (FCA) has...

A tick-box approach to implementing incoming rules will not suffice as the Financial Conduct Authority (FCA) has warned it is already acting with a Consumer Duty mindset. This is according to Therese...

The Financial Ombudsman Service (FOS) has received and upheld fewer income protection-related complaints in the second quarter of its financial year than the previous quarter. However, it received and upheld more private...