Compliance & Regulation

There has been a "big shift" in cases where the Financial Ombudsman Service's (FOS) independent assessor has had to make recommendations or issued learning points to the regulator following complaints about its...

Sickness absences and the cost of workplace benefits both rose at the Financial Ombudsman Service (FOS) in the last financial year – however overall employee costs dropped by £16m. Sickness absence was...

The Financial Ombudsman Service (FOS) hit just two of its key outcome targets over the last financial year, however it did reduce its caseload substantially from 163,000 to around 110,000 at the...

The Financial Conduct Authority (FCA) has said it does not expect a judicial review of its Consumer Duty after a question posed at its annual public meeting last month suggested the regime...

To fulfil Consumer Duty regulatory requirements, firms in the financial services sector will need to hold data about the vulnerability of their customers. And to use this data effectively, firms will need...

The Financial Ombudsman Service (FOS) is to further consult on changes to its funding formula next month, but has ruled out charging claims management companies (CMCs) and other professional representatives or charging...

Adverts for a firm which arranges dental treatment in Turkey featuring three Love Island stars have been banned following a series of complaints. The complaints were made against the website of Dental...

The Conservative government has promised it will finally produce a highly demanded and long-awaited long-term workforce plan for the NHS next year. The move has been resisted by Conservatives despite being demanded...

Employers will pay an additional £25bn in National Insurance Contributions (NICs) over the next five years, chancellor Jeremy hunt has announced. Hunt confirmed the threshold at which employers begin paying Class 1...

Chancellor Jeremy Hunt has announced that the NHS England budget will be increased in each of the next two years by £3.3bn. But delivering his Autumn Statement to Parliament this afternoon, Hunt...