Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service...

This discussion took place before the Financial Conduct Authority published its critical review of how insurers are managing the life...

Advisers, insurers and other financial services firms will be refunded £175 if a complaint taken to the Financial Ombudsman Service...

The Financial Ombudsman Service (FOS) is holding its fees for advisers and intermediaries at the same level for the next...

Brown & Brown has bought advice firm and employee benefits consultancy Drewberry for an undisclosed sum. Following the completion, Drewberry...

The incoming chief executive of the Care Quality Commission (CQC) has admitted the under-fire regulator must “urgently improve” and will...

Health insurance complaints received and upheld by the Financial Ombudsman Services (FOS) appear to have plateaued at higher levels following...

Consumer resilience and becoming a more efficient and effective regulator are two of the key aims of the Financial Conduct...

The government review of how employers promote healthy workplaces will include actions and recommendations to prevent people becoming unwell, support...

Benefex has bought Vebnet from Standard Life and will take over provision of flexible benefit services to 31 employers. The...