IHT revenues up £600m with £5.7bn taken so far
Inheritance Tax (IHT) revenues hit £5.7bn in the eight months to the end of November – up £600m or roughly...
Cirencester Friendly reaches PDG Claims Charter status
Cirencester Friendly has become the eighth insurer to achieve the Protection Distributors Group (PDG) Claims Charter status this year. Earlier...
Bupa Global overhauls retail IPMI plans in EEA with location and deductible options
Bupa Global has overhauled its range of international private medical insurance (IPMI) plans for individuals and families in the European...
Social media, FOS cases and five whys can improve complaints handling – FCA
Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service...
Individual Protection House of Lords Roundtable: A shared responsibility to be better for bereaved claimants
This discussion took place before the Financial Conduct Authority published its critical review of how insurers are managing the life...
Firms will get £175 refund from CMCs for failed FOS complaints
Advisers, insurers and other financial services firms will be refunded £175 if a complaint taken to the Financial Ombudsman Service...
FOS cases up almost 100,000 but fees unchanged
The Financial Ombudsman Service (FOS) is holding its fees for advisers and intermediaries at the same level for the next...
Brown & Brown buys Drewberry
Brown & Brown has bought advice firm and employee benefits consultancy Drewberry for an undisclosed sum. Following the completion, Drewberry...
Incoming chief exec admits CQC must ‘urgently improve’ amid leadership overhaul
The incoming chief executive of the Care Quality Commission (CQC) has admitted the under-fire regulator must “urgently improve” and will...
PMI complaints and upheld cases remain higher – FOS
Health insurance complaints received and upheld by the Financial Ombudsman Services (FOS) appear to have plateaued at higher levels following...
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