Claims and service issues drive more upheld PMI complaints but protection improves
More than one in four private medical insurance (PMI) and dental insurance complaints resolved by the Financial Ombudsman Service (FOS)...
Key figures behind the FCA’s protection market review
The Financial Conduct Authority (FCA) has raised serious concerns about the distribution of pure protection products to retail consumers ahead...
Insurers plan engagement with FCA for ‘good outcomes’ and a ‘competitive market’
Insurers have committed to supporting the Financial Conduct Authority (FCA) in its investigation of the protection market, adding they want...
FCA protection market investigation focusing on loaded commission, product churn and insurer competition
The Financial Conduct Authority (FCA) will be conducting a review into the operation of the pure protection market including commission...
DeadHappy sale expected in September but creditors will lose more than £1.2m
A sale for collapsed insurer DeadHappy is expected to be completed in September after an offer was accepted from a...
FCA slams ‘poor’ PMI and protection product target market statements
The Financial Conduct Authority (FCA) has singled out target market statements from private medical insurance (PMI) and income protection (IP)...
CQC developing inspection handbook and delaying assessment schedule
Under fire healthcare regulator the Care Quality Commission (CQC) is developing a handbook to help health service providers understand what...
Bupa adds 433,000 UK members as profits surpass £500m
Bupa has added more than 433,000 customers across its UK operations in the first six months of 2024 with growth...
Insurance intermediary claims halved and compensation falls £1m – FSCS
Compensation paid to customers of failed insurance distribution firms fell by around £1m last year while claims made against intermediary...
Advisers increase CI and IP market share as sales surge 18% and non-advised completions slump
Advised pure protection product sales rose by almost 18% over the last four years while non-advised sales dropped by nearly...
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The UK Health & Protection Awards 2025 supplement – the winners
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Aviva extends EAP to all group protection customers
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Insurers urged to review 30-day exclusions of newborn deaths in older policies
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PMI-funded hospital admissions down in Q2 2025 – PHIN
