Aviva is launching an AI-powered summarisation tool aimed at speeding up the underwriting process for individual life insurance applications.
The tool uses generative AI to analyse and summarise GP medical reports and will be rolled-out to underwriting teams from 28 November.
It has undergone 18 months of testing and controls and has already processed 1,000 cases in an active test phase.
The insurer said it would “help underwriters make faster, more informed decisions while maintaining accuracy and customer care”.
It noted the tool reduces lengthy GP reports, sometimes over 90 pages, into summaries, filtering out irrelevant details and highlighting key information.
Aviva underwriters will review these summaries and make the final decision, significantly reducing processing time.
Robert Morrison, chief underwriting officer at Aviva, said he was delighted to be launching the innovation.
“Protection underwriting in our industry has faced challenges for some time with underwriters needing to review lengthy digital medical reports, which can be extremely time consuming,” he said.
“By leveraging generative AI responsibly, we’re improving efficiency without compromising accuracy or care.”
