The OneFamily Group has appointed Claire Smith (pictured) as head of distribution operations for its life insurance brand Beagle Street.
She joins OneFamily following a 12-year tenure at AIG Life, where she held senior roles across both intermediary sales and operations finishing up as operations manager for underwriting and claims.
Spending nine years building and growing the telephone sales team, Smith progressed from protection consultant to head of intermediary support.
In her final three years, she led AIG’s individual protection customer operations, overseeing underwriting, claims, and customer service teams. Before that, she worked at Abbey for intermediaries and partnership, gaining experience in mortgages and annuities.
The provider said that in her new role, Smith will play a key part in shaping how OneFamily engages with intermediaries, supporting its growth plans in the protection space.
Smith said: “I’m really looking forward to stepping into the head of distribution operations role.
“My previous experience gave me the opportunity to understand the protection industry from multiple perspectives and shaped how I think about operations, people, and the customer journey.
“In this new role, I’m excited to bring those insights together to enhance the way we engage with intermediaries and support OneFamily’s growth in the protection market.”
Holly Ewing, distribution director at OneFamily, said: “Claire’s deep understanding of both intermediary sales and operations makes her an invaluable addition to the team.
“Her experience across multiple areas of protection will ensure that we continue to strengthen our support for intermediaries while delivering great outcomes for our customers.
“As we expand in the intermediary space, Claire’s leadership will be instrumental in driving operational excellence and engagement.”
