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Cavendish Online aims to improve customer experience via AI
Cavendish Online, part of Lloyds Banking Group, is aiming to help improve customer experience via artificial intelligence (AI) technology through an agreement with AI fintech Aveni.ai. Aveni’s generative AI and natural language...
Read moreWellbeing is second most important priority for multinationals – WTW
Employee wellbeing is the second most important priority for multinational businesses. This is according to the latest survey of Priorities for Employee Benefits: a global HQ Perspective from global advisory, broking and...
Read moreLead generation: Exceptional value or a risk to your business? – analysis
Drumming up new business is never an easy task for advisers. While word of mouth and social media promotion can take a business so far, some advisers choose to turn to lead...
Read moreProtection’s future focus is prevention and early intervention – Gupta
The protection industry's future is now as much about helping employers and UK workers with prevention and early intervention, as it is about providing financial peace of mind when long-term illness or...
Read moreMore private hospitals rated good or outstanding than ever – IHPN
More independent hospitals have been rated as good or outstanding by the Care Quality Commission than ever before, according to research from the Independent Healthcare Providers Network (IHPN). IHPN conducted a national...
Read moreAround one in four adults report deteriorating mental health due to NHS backlog
Around one-quarter (24%) of adults report that waiting too long for a GP or hospital appointment has had a negative impact on their mental health, according to research from the Office of...
Read moreMajority of homeowners lack income protection – Royal London
Eight in 10 homeowners paying a monthly mortgage do not have income protection, according to a report from Royal London. Tackling the gender pension and wealth gap which surveyed 3,000 adults in...
Read moreAIG Life overhauls IP product to own occupation and lower premiums
AIG Life's redesign of its YourLife Plan Income Protection insurance includes a move to own occupation, reviewable exclusions, targeted terms for certain professions including doctors, dentists, surgeons and teachers and a more...
Read moreAptia appoints chief people officer from Allianz
Roopa Abraham Kochhar has joined pensions and health and benefits administrator Aptia as chief people officer. Starting her career with Allianz Group’s greenfield JV in India, Bajaj Allianz General Insurance, where she...
Read moreCraven Street Wealth acquires Punter Southall Aspire
Craven Street Wealth has acquired health and protection employee benefits consultants Punter Southall Aspire. Announcing the news from their LinkedIn account, the wealth manager described the move as a "significant but very...
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Why the US healthcare system is so complicated: A practical guide for global employers – UnitedHealthcare Global
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Aviva health sales drop by a third, while individual business dampens protection growth in H1
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Mis-selling, service levels and customer confusion behind escalating PMI and protection claims – analysis
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When a claim isn’t the hard part: Fixing the real problem in protection – Scottish Widows
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Why combining AI with human empathy is vital to drive down PMI and protection complaints – analysis
