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Reassured is working with Voyc in a bid to improve customer outcomes by monitoring all customer calls. The AI-powered conversation monitoring platform enables Reassured to provide near real-time feedback to agents, the...

Denis Global has joined the Association of Medical Insurers and Intermediaries (AMII) as a corporate member. The firm providing third-party administration solutions through its Software-as-a-Service platform and as an outsourced services provider....

Authorised firms will need permission from the Financial Conduct Authority (FCA) to begin using appointed representatives (ARs), as part of a Treasury overhaul of the sector published today. Protection under the Financial...

Iress has eliminated its deputy group CEO position with Harry Mitchell leaving the business after two years. The move was revealed in the technology firm's half year results which also showed double-digit...

The Financial Ombudsman Service (FOS) has corrected its latest complaints figures for private medical insurance (PMI) and income protection products (IP) after Health & Protection questioned the original data. As a result,...

WPA has extended its group deductible model to its claims rated Absolute Health product for medium sized firms with 150 to 1,000 employees. The provider said this typically offers companies a saving...

Stonebridge has appointed former Bluestone chief operating officer for APAC, Tim Miller, to the newly created role of chief operating officer. Miller (pictured) will assume accountabilities for all operations functions, including authorisations...

In my role, I hear a lot about the challenges of getting customers to see the value in protection. But one recent conversation I had with a broker stuck with me. This...

Vitality has hired Dr Rishi Patel as clinical operations director from Bupa where he was head of health services proposition. Patel (pictured) joined the leadership team within the health insurance business for...

High medical inflation is the biggest driver of benefits costs across the world and many employers are planning to renegotiate insurance contracts, according to Aon's 2025 Global Benefits Trends Study. The study...