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Unum has been using artificial intelligence (AI) to help it identify policy definitions in its group risk products which can be improved. The insurer has also cut claims decision times for cancer...

Bupa Global has launched updated international private medical insurance (IPMI) retail plans in Hong Kong. The insurer rolled out the changes for individuals and families last week. It said the refreshed plans...

MetLife and Sprout.ai will be expanding their work to speed-up claims automation beyond Latin America to other global markets including the US and Asian territories. The insurer said the move was part...

Healix International is making a series of senior level appointments across operations, risk management and sales delivery ahead of opening an office in Australia ahead of gloabl expansion.  The firm said the...

Shepherds Friendly has announced the appointment of Michael Williams as its first chief change officer.  In the role Williams will lead key transformation initiatives and ensure they are aligned with the organisation’s...

Axa Global Healthcare has appointed James Swatton to the role of senior distribution leader – Asia.  Swatton (pictured) will be based in Hong Kong and will be responsible for Axa Global Healthcare's IPMI...

The Chartered Insurance Institute (CII) is publishing guidance on managing customer vulnerability while remaining GDPR compliant to help promote data sharing across the industry. The body noted there were “widespread misconceptions about...

  Businesses are constantly seeking new ways to stay ahead. One of the most powerful yet often overlooked strategies is embracing the value of neurodiversity in the workplace. Supporting neurodivergent employees can...

The Protection Distributors Group (PDG) has named 12 insurers as meeting the criteria to be signatories to its Claims Charter for 2025, compared to eight last year.   The 12 insurers that...

Intermediary confidence in the international private medical insurance (IPMI) market has dipped to levels seen following the Covid-19 pandemic, Health & Protection’s latest IPMI Report has found. In contrast provider confidence in...