The Care Quality Commission (CQC) has rejected a request for a rating review from Doctor Care Anywhere, saying there was no case for the action.
In October the CQC downgraded its rating for Doctor Care Anywhere, which provides services for Axa Health’s private medical insurance (PMI) customers, to requires improvement.
The regulator downgraded Doctor Care Anywhere in the areas of being safe and being well-led – raising concerns about how doctors were prescribing medication and about nurses not having the required competences.
It said Doctor Care Anywhere must make improvements to “ensure care and treatment is provided in a safe way to patients” and “establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care”.
Doctor Care Anywhere requested a rating review, but this was rejected by the regulator.
A spokesperson for the CQC told Health & Protection that while Doctor Care Anywhere had not made any kind of appeal, it had made a rating review request.
“A rating review request is not a statutory function, and in this case no process errors were identified and therefore resulted in there being no grounds for a review,” the spokesperson added.
Doctor Care Anywhere and Axa Health told Health & Protection they did not have any further comments to add beyond what they provided previously.