Baroness Zahida Manzoor has been reappointed as chairwoman of the Financial Ombudsman Service (FOS).
She was first appointed at the Financial Ombudsman Service on 2 August 2019 for an initial three-year term. Her second term runs until 2 August 2025.
The reappointment was made by the Financial Conduct Authority (FCA) board with the approval of HM Treasury.
Baroness Manzoor was awarded a CBE in 1998 for her services to the NHS and improving race relations in the UK.
Richard Lloyd, interim chairman of the FCA, said: “I congratulate Zahida on her reappointment and I look forward to continuing to work with her.
“The Financial Ombudsman Service fulfils an essential role in ensuring fair outcomes for consumers and financial services firms, and the extensive transformation programme initiated in her first term will stand the service in good stead for the future.”
Baroness Manzoor added: “I am looking forward to continuing to work with my board and my new executive team to deliver sustainable performance improvements, excellent service standards and value for money.
“Maintaining open and constructive dialogue with all our stakeholders, including the Treasury and the FCA, will also be a key focus.
“We will continue to ensure that our proactive engagement to share the valuable insights our casework provides will enable businesses to address their customers’ concerns quickly and fairly and reduce the number of complaints that need to be referred to our service.”