Tag: FOS

Complaints about protection and health insurance products have continued to rise with private medical insurance (PMI) and income protection (IP) ...

The Financial Ombudsman Service’s (FOS) board has appointed Jenny Simmonds as permanent chief executive officer and James Dipple-Johnstone as permanent ...

Artificial Intelligence’s (AI) ability to ‘industrialise’ the complaints process as well as poor service levels from insurers and advisers alike ...

The Financial Ombudsman Service (FOS) will undergo a series of significant reforms aimed at returning it to its original purpose ...

While private medical insurance (PMI) complaints to the Financial Ombudsman (FOS) dropped 9.7% for the third quarter of the 2025 ...

The Financial Ombudsman Service (FOS) is expecting to receive 4,000 fewer insurance complaints in the 2025-26 year than it originally ...

Health insurance complaints received and upheld by the Financial Ombudsman Services (FOS) have risen again in the second quarter of ...

The Financial Ombudsman Service (FOS) is consulting on changes to its case fees depending on which stage they are resolved ...

Authorised firms will need permission from the Financial Conduct Authority (FCA) to begin using appointed representatives (ARs), as part of ...

The Financial Ombudsman Service (FOS) has corrected its latest complaints figures for private medical insurance (PMI) and income protection products ...