Guardian has partnered with Krysalis Consultancy to offer advice and support to critical illness (CI) claimants.
The neurological occupational therapy service will be available to claimants and their families who have been given a neurological diagnosis, offering assessment, support and treatment.
This is the first partnership with an insurer completed by Krysalis since launching the offering earlier this year.
The service is for those living with Parkinson’s disease, motor neurone disease, and stroke survivors, or those who have incurred injuries to the brain, spine, or central nervous system.
A specialist report will be produced with tailored advice, strategies, and insights to empower individuals with the knowledge and tools to feel more in control of their situation.
Bespoke therapeutic support sessions are available to overcome challenges and develop understanding of the extent and impact of a diagnosis.
Access is provided to experts to help reduce the risk of deterioration or crisis situations and it also signposts to NHS and charitable or other types of support.
Huge impact on claimant and family
Phil Deacon, head of claims at Guardian, noted that the impact of a neurological condition can be huge, for the person affected and those closest to them.
“Many find it difficult to function and interact as they did before, which can be very upsetting,” he said.
“We want to help our critical illness claimants live the best life possible following their diagnosis, so we’re very proud to add ‘Neuro-Logical’ to our HALO claims service.
“Right now, access to specialist neurological support is more important than ever. Earlier this year, Neurological Alliance data showed there were over 10,000 people who’d been waiting more than a year for an NHS neurology or neurosurgery appointment.”
Jo Throp, clinical director of Krysalis Consultancy, added that the firm understood the challenges faced by individuals and their families following a neurological diagnosis.
“The consequences of these conditions can be broad and far reaching, from those living with ‘hidden disability’ to those with profound needs who struggle with everyday routines,” she said.
“Individuals and families face challenges every day due to their symptoms and barriers due to lack of specialist provision and services.
“They face a lack of understanding and preconceptions regarding potential, as well as societal and physical environmental barriers and lack of opportunity.”
