Healix Health has appointed Teladoc Health to takeover its remote GP service from HealthHero.
Health & Protection understands HealthHero is no longer operating the service which was previously known as TrustDoc24.
Health & Protection has contacted Healix for comment on the change but it has not responded.
Teladoc Health will be provide the service via the YourHealth247 platform.
Through the partnership, Healix clients and their employees will be able to access Teladoc Health’s 24-hour virtual GP services provided by GMC licensed doctors and will have access to online appointments on the same day.
Prescriptions can then be delivered to patients’ homes or work addresses. The service also facilitates a referral to other health services if required.
The partnership will help Healix to provide preventative health and wellbeing solutions to UK workers.
The service will also be available to family members.
The duration of phone call consultations is unlimited, giving clinicians the opportunity to talk to patients about more than one medical concern. Patients will also be signposted to relevant services.
In a statement announcing the deal with Teladoc, Ian Talbot, CEO of Healix Health, (pictured) said: “The partnership with Teladoc Health UK is vital for employers at a time when record levels of employees are inactive because of long-term sickness.
“Our data has shown that there’s been a 70% increase in GP appointments booked via our platform since October 2022, showing that demand is soaring for quick intervention.
“By offering rapid GP appointments to their employees, businesses will ensure employees stay healthy and happy, contributing to a reduction in staff turnover while supporting businesses to remain profitable.
“We are continuously looking to improve the service we offer to our clients, and the introduction of Teladoc Health further shows our commitment to investing in our services.”
John McQuillan, general manager, Teladoc Health UK, added: “Our partnership with Healix Health enables us to continue to put quality care within reach at every step of employees’ healthcare journeys.
“This is wholly compatible with Healix’s mission to put health and wellbeing above everything else and deliver its services in a way that prioritises people and their needs.
“At Teladoc Health, we are passionate about taking care of people and have many years’ of expertise in supporting patients in the UK market, with transformative outcomes.”
