The second edition of the Health & Protection IPMI Service Ratings Report, which measures the service performance of all the key providers across the sector, is now available.
This year five international private medical insurance (IPMI) providers achieved a Five Star rating from the readers of Health & Protection.
Three retained that position from last year – April International, Cigna Global and Bupa Global.
They were joined by Expatriate Healthcare and William Russell which both improved from Four Star ratings.
A further six providers earned Four Star ratings: Axa Global Healthcare, UnitedHealthcare International and Now Health International all slipped down from last year.
They were joined by Crispin Speers & Partners, Freedom Health Insurance and GeoBlue which all improved from their previous Three Star ratings.
More than 200 intermediaries were surveyed for the Service Ratings and the results covering 19 providers have been independently verified.
Health & Protection editor Owain Thomas said: “Service and support from providers is crucial for advisers wanting to give the best experience to their clients.
“In a highly competitive market, knowing how they and their clients will be supported can often be the difference between advisers recommending one provider or another.
“These independent and unbiased ratings given by the readers of Health & Protection highlight where providers are succeeding and where more work needs to be done.
“Congratulations to all those achieving a top Five Star rating and those earning a commendable Four Star score.”
The Health & Protection IPMI Service Ratings cover providers in the international private medical insurance market. Ratings are based on independent market research conducted with more than 200 verified advisers, consultants and brokers. Providers are ranked by intermediaries for their overall service proposition across six sub-areas: Appreciating and developing my business; Claims handling; Compliance support; Ease of use of adviser-facing technology; Quote and application support; Speed of response to queries; Staff expertise and problem solving.
