The third edition of Health & Protection’s international private medical insurance (IPMI) service ratings measuring the performance of providers across the sector is now available.
This year 18 providers have been reviewed and rated by Health & Protection readers.
Only three providers achieved the coveted Five Star rating this year – down from five in 2023.
April International and Bupa Global retained their Five Star rankings from last year while Now Health International also returned to that mark, having dipped to Four Stars last year.
A further two providers earned Four Star ratings: Axa Global Healthcare retained its position while Cigna Global slipped down slightly from its Five Star mark in 2023.
Six insurers achieved Three Star ratings, five received Two Star marks while two were given the first One Star ratings
More than 200 intermediaries were surveyed for the Service Ratings and the results covering 18 providers have been independently verified.
The Health & Protection IPMI Service Ratings cover providers in the international private medical insurance market.
Ratings are based on independent market research conducted with more than 200 verified advisers, consultants and brokers.
Providers are ranked by intermediaries for their overall service proposition across six sub-areas:
- Appreciating and developing my business;
- Claims handling;
- Compliance support;
- Ease of use of adviser-facing technology;
- Quote and application support;
- Speed of response to queries;
- Staff expertise and problem solving.
